Airtel — office internet plan sold by airtel though as per technical team of airtel not technically feasible in area of installation

Address:

Gurgaon, Haryana, 122001

1) airtel offered us office internet plan by saying that upload speed will be half of download speed and we opted for 2mbps/ 1mbps plan.
2) but till date upload speed never achieved more than.45 mbps
3) when i complained then got the reply that 1mbps is not technically feasibile in my are i. E. Office internet paln is not possible and they can convert it into normal broadband connection.
4) when i asked for the return of amount charged by airtel from last one year for office internet and rs 5000/- as installation charges than no repl received.
I have escalated this issue to nodal officer, mr gopal vittal and mr sunil mittal but not getting any response.

It seems that airtel is cheating the customer.