May 10, 2017
Updated by Sudharshan NC My current airtel number came from uninor. Recently (From 29th april, 2017), i found that i couldn't recharge my phone through the net, but can do the same through outside recharge outlets. I believe another customer too had the same issue. My airtel number is [protected].
I usually recharge through paytm, but it keeps failing for no apparent reason. Paytm immediately refunds the money. On the other hand the my airtel app declines the the transaction quoting a bank problem and the money still gets deducted (Gets refunded in a week). I tried recharging another airtel sim, and the transaction went flawlessly. I waited for a week and then again tried to recharge for my number, but to no avail. Then i probably thought it was the sim and changed that as well. I try recharging and i see the same message - 'failed'. That has led me to guess that this is somehow related to my number. I request airtel's customer care to attend to this nuisance as soon as they can...
Verified Support
May 11, 2017
Airtel Customer Care's response Dear Sudharshan,
This is with reference to your post, dated 10 May 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
May 12, 2017
Airtel Customer Care's response Dear Sudharshan,
This is with reference to your post dated 10 May 2017.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
My Airtel number is [protected]