[Resolved] Airtel — Online recharge not done

Laxmimaya

Address:

Jaipur, Rajasthan, 91

My under mentioned concerned is not resolved till now."I have done recharge of my phone no.[protected] with rs 2000.txn Id 596604 dated 31jul 2016 through airtel app. But my recharge not done and amount has been deducted from my account.I have contected four times on 121 to customer care on phone.but till now my money not refunded to my account.every time they tell that your money will be refunded to your account. But very sorry to say that till now my money not refunded to my account .please do needful.

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Sep 29, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 28 August 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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