[Resolved]  Airtel — online refund caf[protected] airtel broadband connection

Address:#304 SHUDDHA SHELTERS, SOMESHWARA LAYOUT, BILLEKAHALLI, BANGALORE-560076, 560076

I request for an airtel broadband connection on 23rd august 2019, within 1 hour an executive called me and said sir it is possible but you have to make payment and within 48 hours all will be done.

I made a payment of rs 2828 the same day, after 15-20 i inquired airtel, the area executives, the one who collected my payment no one responded and somehow i got through and came to know that there are no free ports in my area and amount shall be refunded.

Then i realized that i have been cheated. Why?
1. Without checking feasibility, why was the payment collected from me?
2. After the executives realized, no free port why they didn't inform me?
3. I requested for refund immediately, the airtel advisory executives asked me for a proof of payment? #, why can't they check with executive who collected payment.
4. I provided the proof, then they started asking for cancelled cheque and 100 other things, why?
5. Then they said after 45 days we will provide a cheque, why can't this money be returned to original mode of payment.

This is a shame on indian judiciary system that big names like bharti airtel is fooling customers like this, and making billions of rs for their family.

I want my refund back asap and action be taken over the below executives:-

My area airtel executive ranga swamy. - why didn't check feasibility before taking payement and no response for next 30 hours.

Priyadarshini baskar - advisory executive

Ansy k - advisory executive

Akila sundari e - advisory executive

Nirmala - advisory executive

As you can see, airtel is a fraud company which along with all the above frauds have been fooling people around for last so many years, please delist them so that they should not get jobs anywhere.
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Jan 6, 2020
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Aug 29, 2019
Updated by Manish Parshuramka
These ### Advisory executives tried to fool me that this is a disconnection, for disconnection there has to be a connection first.

1. I should take legal action of before checking feasibility why take payment of Rs. 2828
2. For refund why a timeline of 45 days, that too in a form of CHEQUE.

If the legal system would have been good, I would have put a Case over these executives, whoever is involved.
Aug 29, 2019
Updated by Manish Parshuramka
As of now, AirtelIndia has agreed to process the refund in 3-4 working days, but I would like to know the reason why this happened? Why asked to PAY without FEASIBILITY check? Why initially the refund was supposed to be done in 45 days.
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