[Resolved] Airtel — Outgoing calls and messages blocked over international roaming

Snehal Taylor

Address:	Dehradun, Uttarakhand, 248006
Website:	Airtel.in

I am unable to make or receive calls on my number (+91 [protected]), since I've left India. As I'm in the merchant navy I keep changing countries which makes it difficult for me to activate a country specific roaming tariff plan. I should be able to make calls at the normal international rates but Airtel doesn't allow me to, which is very disappointing.
Last year I even activated the USA monthly plan but still I wasn't able to make or receive calls, although the data was working. I can't even call customer care.

Please resolve this issue asap, it is really getting to my nerves now.

Snehal Taylor
[protected]
snehal.[protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Jun 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 12, 2017

Airtel Customer Care's response Dear Snehal,

This is with reference to your post, dated 12 May 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd