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Airtel — Overcharging against normal call being made from my mobile no [protected]

Address:New Delhi, Delhi, 110023

I have got my mobile re charged for RS 290 with fall talktime at10:28 this morning against transaction ID [protected].I had not made any call yet the balance got drastically reduced and present balance shows appx RS 150. I had earlier taken internet data package for RS 540which is valid until 22 jan16. Please clarify as to how recharged value got reduced without making any call. Hope I am not charged seperately for Whatsapp usage against mobile data usage. I have not yet crossed the mobile data limit of 2GB. This has been happening for a long time and therefore immediate action is urged.
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Comments

Dear Mr.

This is with reference to your post dated 28 December 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Reply
Dear Customer,

This is with reference to your post dated 28 December 2015.

We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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