[Resolved]  Airtel — Overcharging with vague reasons

Address:

Pune, Maharashtra

Complaint-1: Overcharging bill with vague explanation. I was using internet services for last 2 months, and deactivated it on 17th April 2014 15:21(as per SMS another same SMS 15:32). I being a very particular person, didnt want to be charged for Internet rentals for next billing cycle (cut out date 19th APR 2014), as I didnt know how long it will take to deactivate so gave the request before the cut out date. And the vagueness (precise word pathetic ) of your service is I have been charged for usage from 12.00 AM of 17 th april 2014. On top of that the person who handled the deactivation request never informed me about this hidden clauses. In what world is this explanation valid and what do you expect me to do, call the call center exactly at 12.00 AM? Complaint-2: I am not a criminal to be talked in this voice and attitude and making claims. Call details: Time: 12:13 PM Date: 23 April 2014- Agent Name: Anand. When i called 198 for explanation of this INR 49.00 extra charge, the person told me the above (really pathetic) reason. As soon as i received the confirmation sms i deleted the Airtel Settings (Even the MMS setting; as i dont trust you people at all). This attitude guy of yours said i have not deleted the settings (god knows how fool you estimate customers are? there is no way you can track if i have deleted the settings or not, and if you can you are violating my privacy for which i can drag you to court for claim made by your non executive -executive). He was talking in a way that I am a criminal and have committed a lots of frauds by not paying the bills. On to that he was like asking me questions about how airtel system work when a service is activated and stuff. He should be the one who should be answering the questions and customer is not an expert on what pathetic level of system design Airtel has thoughtfully (sarcasm) implemented. What I want? 1>. INR 49.00 deducted from the bill with a mail/ snail mail clearly stating that this was fraudlent charge due to discrepancy in our system of billing and misinformation while deactivating the internet service.(please do use the word waive off as its not something that you can be generous of saying waived off.) 2 >. Porting out- I want clear idea and amount i need to pay to port out the number. the rental of 8 days pro rata basics till the number ports out. I dont want any kind of issue created while porting out from this pathetic service. As a manager myself I suggest you, if you keep hiring people who cant even talk to customers in a proper way it reflects your incompetent image too. Milind Patil