Airtel — Paid electricity bill for Telangana, went to AP Electricity Board

Address:

Hyderabad

Hi,

I have paid Telangana's power bill through the Airtel app gateway, an amount of INR 2503. When I was paying, the app showed the details properly, and even the bill payment successful message (attached screenshot) showed the biller name as "Southern Power Distribution Company of Telangana Ltd". But later on, we came to know that the paid amount is not credited to Telangana (TSSPDCL), instead, the airtel app paid the amount to APCPDCLOB and deducted the amount from my card. The bill amount got paid to AP electricity, I had to repay the Telangana electricity board.

I am a resident of Hyderabad and have been paying my Telangana Electric Bill through the airtel app for several transactions. This has happened for the first time, request a refund of my amount which got paid to the AP Electric board paid via the airtel app.

Unique service number:[protected]
Service Number:[protected]
Payment Amount : 2503.00
Payment Date:[protected]
Transaction ID: FT[protected]
Order ID:[protected]

Note: Please find the attached screenshot for reference and let me know if required further details.

Requesting you to get the refund asap.

Thanks,
Sivaram