Airtel — Paid for 3G plan but 2G got activated and they say sorry-FRAUD!!

Address:

Mumbai City, Maharashtra

In order to experience 4G that Airtel claims is "superfast" I had recently changed my sim to a 4G enabled sim. After checking in the 4G website of Airtel if my phone is 4G enabled, I reactivated 1GB 3G data from the website on 27th Sept 2015. Initially it worked fine but after sometime I was only getting 2G connectivity. Like customer care suggested, I took out and reinserted my sim, switched off/on my phone, tried messaging 3G to 121, but nothing worked. After few calls I am told that sorry madam but your recharge was of 2G and we cannot do anything (cannot do anything is the only solution customer care ever gives!). I mentioned that I had done the recharge from website which was about 4G and it clearly mentioned 1GB 3G data. Also, this is not the first time I did a 3G recharge. Airtel should understand that customers who are calling and wasting their time have a genuine problem. May be it is just Rs 298 for them (which I can also easily afford) but this is about a person being wronged!