Airtel — pathetic customer care services - not able to get my money back

Address:

Gurgaon, Haryana, 122004

I am forwarding the mail (As it is) which i have written to airtel postpaid department.

Dear all,

This mail is in reference with the problem i have been facing for past 10 days regarding a small payment of rs. 1238 which i mistakenly paid twice.

I know you all must be wondering, why i am writing a mail regarding the same when this amount can be anytime adjusted in my consecutive bills. Yes, this is the when the story gets interesting for you but frustrating for me.

I will take some time to explain the issue:

1. I am using two airtel numbers a. +[protected] and b. +[protected].

2. Recently, on 7th august 2017, i have made a change and under family plan benefit, i made +[protected] a child of +[protected].

3. Then i realised that i had already made an excess payment on +[protected] which is of rs. 1238 only and technically speaking after this change this number will receive no bills but a single bill will be generated for the parent number which is +[protected].

Now, i thought to myself that this doesn't seem like any issue and the same amount can anytime be transferred to my primary number and this way it can be adjusted. But hold on, i did not know, thinking this way my biggest mistake.

From this point the story will tell you how customers like me are being made real fool from the super genius/efficient/caring (Hope you understand the sarcasm) team of your supervisors and executives.

4. I called up airtel customer care on 9th august and had a word with mr. Vipin kesarwani (Communication id - [protected]) and explained to him the whole situation. He confirmed the same to me after checking it thoroughly in the system and assured me that the same can be transferred to the parent number. Complaint id[protected].

5. Then on 14th august, i received 3 texts that airtel was trying to contact me (But believe i did not receive a single call) but could not get connected.

6. On 15th august, once again i called up airtel customer care and had a word with mr. Vishal jain and mr. Mohit saxena (Comminication id - [protected]) one of them was supervisor and once again explained to them about the entire situation and came to know that since you did not respond to the calls so the complaint got closed. This was really frustrating but somehow i controlled myself and asked your supervisor for a solution to which he assured me in a positive way and raised a complaint (No.[protected] for transferring the required amount in my parent number +[protected].

7. Once again on 17th august 2017, i received similar texts and immediately i called up customer care and requested to transfer the call to a supervisor which the person did. Then i spoke with mr. Roop narayan (Communication id - [protected]) and explained to him the issue. To which he said nobody from airtel has so far raised a request of transfer of amount, quite surprising, and once again on the same day he has raised a request of transfer, complaint id[protected].

The story does get over here, i am getting calls from airtel customer care (+[protected]Screen shot attached) and believe me these calls are getting disconnected in one ring only. When i try to reach back, it says that incoming facility is not available on these numbers.

Now my questions to all of you:

1. Is this the right way to deal with a customer who has never defaulted on payments?
2. Is there any kind of rocket science involved in this issue?
3. Do you have the right people for the right job? I am questioning your hiring and training processes.

I know you are such a company that issues like these can be easily sidelined and ignored but believe me people who are working for you make or break the image of an organisation.

But, one thing i am very clear about, i will not make a single rupee payment for +[protected] till the time this amount gets adjusted.

Seriously i am so frustrated that i am planning to shut all the airtel services at my place, fyi, i have two airtel dth, one airtel broadband, two postpaid and 4 prepaid connections.

During this entire episode and in my mail as well, i tried to maintain my calm and the decorum, but believe me anyone can go mad if one has to explain the situation multiple number of times to multiple number of people, who actually don't give a damn to any of your problems.

And this is what you call "customer care".

I hope somebody will address this issue on an immediate basis and provide me with the required solution.

Looking forward to hear from you.

Thanks and regards,
Piyush pande
Ph:+91-[protected]