Airtel — pathetic customer service and network - ripoff/scam/liars/ignorant/inhuman/incompetent

Address:

110003

Well, don't know where i start, It been an ongoing tug-of-war with the biggest cheaters of the 21st century - Airtel. Since 2015, i have been facing multiple issue with these guys and apparently i have evidence only on Facebook Messenger.
Following are few of the most painful events i have went through all because of AIRTEL
1- Pathetic Network, I'm alway tensed as i don't know if i would be able to reach out to anyone in emergency or if any family member in trouble.
2 - My number was not reachable for so long that my dad couldn't reach out to me when he need help urgently.
3 - My sister was chased by some guys at Jorbagh metro and she couldn't make a call due to airtel network
4 - I tested it live, how competent airtel reps are when i requested to raise a complain and called back few hours later to get the ticket no. Not to my suprise, no ticket was raised.
5 - Almost lost my job as my client kept trying to reach me and I kept trying to call him and could reach out to him
6- Second time almost lost my job as i missed an important client call and they kept trying to reach me from Canada for over 40 mins
7 - I'm getting the same response for the past years - I quote
"Hi! We are continually working to improve and enhance our network. To implement this, a site up-gradation has been taken into consideration at the location and we will keep you posted on the progress. We value your trust in us!"
They are still considering a site for over 3 years and in the time being their network is close to nil.
8 - No help at the CUSTOMER CARE as no one is competent in doing the job, no proper documentation on my account, failing to raise a ticket, inaccurate info shared, no empathy and worst of all - They all are scripted
9 - Same issue in delhi and now the same excuse and issue in chennai as well. Same set of excuses and the same incompetency displayed here.
10 - Literally no follow ups and the number of times i have wasted my time calling them and getting a complaint has been such a waste as they just reply with a copy paste response.
11 - Airtel supervisor admitting on call that this THE BEST airtel has to offer take it or leave it. What was the point of being loyal for all these years, calling them and talking for hours on phone. The frustration and the anger thats boiling in me for all the lack of service they so calmly deliver.
12- Airtel yet have the balls to advertise that they are the fastest and has no remorse for the customer they are ignoring.
13 - Applette and nodal team are as usless as the CUSTOMER CARE rep.

Where would a customer go to get his complained heard. All what i want is to get the service i pay for. I can hardly you data as there is no speed no network and the level at which the network fluctuates is faster than the blink of eye.

Airtel fails to follow up and as recently as i can share, i was suppose to get a call back from they and its been over 4 days now that i haven't got a call.

I have 3 postpaid and 2 prepaid connection and i'm primarily been complaining for all. I struggled you their network in Delhi.
Now that i'm in Chennai, I thought i might some relied and to my surprise, its worse here. Fluctuation is so intense even when you are residing in between 3 of their towers.
And surprisingly again i get the same response as they are considering a site here in Chennai also.

There are only 4 open tickets which are been put on hold with no update shared and i have to chase them for an update. if you ask the network team about what adjustments have been made and what tower, they are clueless and talk to me like ###.

**************************************************************************
Following is one of my recent complains to airtel and so far no response
**************************************************************************
Complain date - 25th August'18
********************************

Thanks to your supervisor while I spoke to simply stated that this is THE BEST network we have and that it.
So all those dropped calls, voice intrupptions and literally no internet speed nor the connectivity is your best network.
The following tickets
#[protected] May'17
#[protected] Aug'17
#[protected] Feb'18
#[protected] May'18
Are still open.
Apparently, only 4 tickets are still open after several tickets I raised. Well there are one 7 or 8 in system. What happened to all the other tickets I raised. Well, I was fooled by your so competent representatives who said they'll raise a ticket and network team will reach out to you with 48hrs. Well they haven't reached anywhere.

Ticket #76134989 is open since may 2017. I get an update in the month of July'18 and so much for an update that the lady hung up on me the min I said wow!!

Well I quote the network team

"Hi! We are continually working to improve and enhance our network. To implement this, a site up-gradation has been taken into consideration at the location and we will keep you posted on the progress. We value your trust in us!"

They are still considering a site for years and haven't confirmed a site yet.
###!! For how many years would you consider, we live considering our human lifestyle, max 65 to 75 years at the max. In this time span if you take 3 to 4 years jus to consider, how many more years to implement and when would we finally get some network. Well can you promise my kids may have better network than me. Can you say so!! Hell No!!!

You guys talk about TAT, when was the last time any of your reps followed up on time and yet you are bold enough to deny airtel secure but because he couldn't raise his claim with 48hrs. How can one do anything on time with such powerful network.

Thanks you Airtel india Airtel for such amazing customer experience that I had to reach your supervisor what's the role of a supervisor. Get some competent people to work under you, who report and share the right data, help you improve.
Today you just showed what you get for being loyal to Airtel.

Your network rep doesn't know what changes are done and yet ask me to check the network.

You can get monkeys for cheap to sit in front if a computer and read what is there. Get some work done. And followup and stop lying. I'm done with you. May now one else face what I face with you all. #PatheticAirtel #AirtelStopBeingGreedy #QuitAirtel
******************************************************************************
Response i get is on 30th Aug'18
Hi! We are constantly working to upgrade and enhance our network. Your address has been incorporated in our future planning of new network sites, and we will keep you updated towards the same. Thank you, Bharti B"
******************************************************************************

I have call recording, several network fluctuation screen shots with time stamps and several of Airtel's pathetic responses.

NOT ONLY THIS

They provide Airtel Secure and when my phone dropped on the 14th of july'18 i tried raising the the concern via Airtel app and it wasnt responding when i tried to upload the docs.
I tried again the next day and finally out of meager frustration i called and raised a complain on the 18th of July about the app.
Due to airtel's fault now i was late in raising the claim and they denied my claim saying that i informed post 48hours.
Can you guys beat this.

All and all AIRTEL Is pathetic, greedy and no one should go with them as they are inhuman and the biggest liars that you''ll see this generation.