Airtel — Pathetic services no internet for 5 days

Hello All, Please see the chain email below. I am using Airtel Broadband and Landline connection and every 3 months I face similar kind of issue of no internet either during 5~6 hours or complete blackouts. The following emails have been sent since I had no internet and telephone services for complete 5 days. And everytime such things happen it takes months to recognize and to get the bills waived off for no service. However, this time its a completely different story I have asked them some questions which they are not acknowledging and answering despite the fact I have sent out the emails in english and hindi. I am collating all the data at the moment i.e. all the email exchanges happened in past 3 years wherein Airtel has promised time and again for the non occurrence of issue but it keeps on repeating every 3~4 months. Need your help in getting my answers. On Fri, Jan 16, 2015 at 4:03 PM, Rajnish Goswami <rajnish.[protected]@gmail.com> wrote: I am still waiting for response after sending you the mails in English and hindi let me know. On Wednesday, January 14, 2015, Rajnish Goswami <rajnish.[protected]@gmail.com> wrote: महोदय सचिन जी, आप लोगों को अंग्रेजी समझ नहीं आती इसलिए यह पत्र व्यवहार मैं हिंदी में कर रहा हूँ ताकि आप समझ सकें मैंने आप लोगों से कुछ सवाल पूछे हैं जिनका मुझे जवाब चाहिए उसके अलावा आप कृपया यह बताने का कष्ट करें की बाकी लोग क्यों इस पत्र व्यवहार से गायब हो गए ज़मीन खा गयी या आसमान निगल गया कोई बात नहीं मैंने दोबारा उन्हें सम्मिलित कर लिया है महोदय सीईओ जी, मेरे पुराने पत्र व्यवहार में मैंने आपको कुछ सुझाव दिए थे उनमे से एक था की अंग्रेजी भाषा की समझ आपके कर्मचारियों द्वारा मैंने क्या लिखा है और यह क्या जवाब दे रहे हैं में आपको एक दिन का और समय दे रहा हूँ अपने कर्मचारियों से कहिये की वह ध्यान से पढ़ें एवं जवाब दें मुझे लगता है अब आप सभी लोग की समझ में आ गया होगा की मैं क्या चाहता हूँ. महोदय सचिन जी मुझे नहीं पता की आप क्या पता लगाने की कोशिश कर रहे हैं पर जो मैंने पत्र व्यवहार किया है उसे पढ़ें और समझे हवा में कुछ न लिखें धन्यवाद रजनीश On Wed, Jan 14, 2015 at 7:03 PM, Net <[protected]@airtel.com> wrote: Dear Mr. Goswami, This is with reference to your communication dated 12th January 2015 wherein you raised the complaint regarding billing discrepancy due to charges levied for non functioning period against the airtel landline number [protected]. We apologize for the inconvenience caused to you. Your concern is being addressed and we are still working toward the resolution, we will share the status of progression by 15th January 2015. If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible. Regards, Sachin Rajput Customer Services bharti airtel limited From: Rajnish Goswami [mailto:rajnish.[protected]@gmail.com] Sent: Monday, January 12, 2015 11:05 AM To: NET; Appellate Ncr; [protected]@bharti.com; CEO direct; Gopal Vittal; e support Cc: Nodelofficer Del; nodal Pb; ccfeedback upw; Nodal Officer; Nodal Officer Haryana; nodalofficer hp; Nodalofficer Jk; Nodalofficer Mumbai; Nodalofficer Gujarat; Nodal Officer MPCG; NodalOfficer Raj; Nodal Officer KK; Nodal Ap; Nodalofficer TN; Nodal Kerala; Nodalofficer WB; Nodalofficer Bih; Nodal officer NESA; Nodalofficer Orissa Subject: Re: Delivery Status Notification (Delay) Here are the things very politely written once again - 1) Called up customer care on 23rd Dec 2014 to know the status of internet and landline connections which were not down - Told by customer care that it will be up and running by 24th Dec by 08:00 PM 2) 24th Dec 2014 - Same status same response. Got a call from Nodal Office who assured me that he will ensure that all the updates will be provided its been 16 days now no update has been provided by the Nodal officer 3) 25th and 26th Dec 2014 - Same status no internet no landline same response from the customer care 4) 26th Dec 2014 - During night time I called up customer care who confirmed that everything is up and running. 5) 27th Dec 2014 - Engineer visit premises and corrected the issue 6) 11-Jan-2015 - Internet went down at 03:36 AM and came back at around 01:00 PM total 10 hrs blackout. Here are a couple of question I hope you will be able to answer within next 48 hours and NO CALLS WRITTEN RESPONSES ONLY - 1) Why the customer care was giving a standard response? 2) It took 5 days to rectify the issue with my landline and internet down why? 3) Why their is never a notification on such issues through SMS or email however, in case of billings we start receiving the notifications prior to 3 days of due date? 4) I was supposed to send out 10, 000 emailers during christmas to the leads which I have with me and was not able to do so leading to potential loss of business in the month of January? Who is going to compensate for that? 5) Why Nodal officer did not provided with the updates? 6) Why the charges have been raised for no services I have lost on potential revenue because of the blackout you must also bear the brunt for the same? 7) Why I havent received any response till date on my last email? You have 48 hours to respond and a plan to compensate me in lieu of the potential clients which I have lost. I have had enough and cannot accept any such thing in future. Just in case I dont receive a suitable response I will take the next course of action. Wish you all the luck in responding to my email and queries. Thank You R.