Airtel Payment Bank — Deducted amount illegally from my account without any reason

Address:

165 b , Scheme No 78, Sclice 4 , Aranya Nagar,

There was Rs. 16392.72/- in my account on 21st January 2021, when my wallet got expire due to RBI policy of One year KYC. I have done rekyc on 3rd February 2021 from Airtel Store situated in Indore Orbit Mall. But the amount of Rs. 16392.72/- is now missing from my account, i have already made several complaints by call and emails but still i have not received my amount. Also i have emaild my saving account cheque & my id proof as requested by airtel executive for transfer said amount to my saving account on 4th of feb 2021. But still today i have not received my amount.