Airtel Payment Bank — non credit of amount

Address:

Kanchipuram, Tamil Nadu, 600073

I added money in airtel money of rs 100 in account [protected] at 8 am on 30 mar 18. The txn id[protected] but it is not credited in account.
When i asked customer care representative he told that i have to verify my card no expiry and cvv no but i denied to give cvv. This is not legal to ask all this no to refund the money. Why my account is suspended while ekyc the account with aadhar. Either refund the money in the account by whom it was paid or credit in the account