Airtel — Payment not refunded even after 7-10 working day

Hi, Payment of Rs. 719.0 has failed for your Airtel Mobile . Any amount, if debited will be refunded to your source account within a day. Please keep order ID[protected] for reference. after doing upi payment this was the message after 10 minute still amount is not refunded ..at least a company should provide a trustful service there is an auto generated response everytime i send email and only one time they responded that the no given is not of airtel money account. but the recharge was of airtel mobile number only instead of solving the problem they are just complicating it just take the order id and please solve the issue