Nov 27, 2017
Updated by jatinshanbhag Hi Airtel team,
Starting Sep 2017, I started paying for my Metlife policy 20181432 through my Airtel Wallet.
Suddenly I noticed that there is a shortage of payment seen in Metlife site.
I contacted Metlife multiple time and they say that they did not receive all the payments that I expect. And they reverted those transactions back.
They also asked me to contact Airtel as they have not received any money back.
Based on Metlife reply, below are the transactions that I did along with their reversal that happened. See we can see the difference clearly of Rs 2000 that I have not received back. This means the payment through Airtel did not go through at the first place. Hence I wanted you to investigate.
You are sending me email that the reversal happened on 18/10. However the reversal of Rs 2000 that happened on 18/10 is for the transaction done on 15/10. Check below table .
Dear Mr. Shanbhag,
Greetings from PNB MetLife!
This is with reference to your email, regarding above mentioned policy number.
We would like to inform that we were in receipt of below mentioned renewal premium towards the subject policy and same has been reversed to your account. Please refer below mentioned payment details for your reference:
I have been telling the same multiple times and instead of researching on my failed transaction
Amount Debit date Premium Amount Amount Credit Date
23/08/2017 1000 18/10/2017
23/08/2017 1079 18/10/2017
09/09/2017 2000 Metlife did not receive and hence they cannot reverse
15/09/2017 2000 18/10/2017
10/10/2017 6000 18/10/2017
Further, we would request you to get in touch with Airtel Money for an amount of Rs.2000/- for more details as the amount is not received towards the policy.
Mr. Shanbhag, If you require any further assistance, please contact us on our toll free number[protected] or you could choose to email us at [protected]@pnbmetlife.co.in
Thanks and Regards,
Harpreet Singh
Senior Executive
Grievance Redressal Team
PNB MetLife India Insurance Company Limited
101, Techniplex 1, Techniplex Complex,
Veer Savarkar Flyover, Off S V Road,
Goregaon West Mumbai 400062.
IRDA Registration.Number: 117. CI No. : U66010KA2001PLC028883,
Website: www.pnbmetlife.com, Email: [protected]@pnbmetlife.co.in
For assistance on call from 8am-8pm:
[protected]Toll Free) OR +[protected]
Fax –[protected]
Hope you take time to investigate further on my issue.
Dec 30, 2017
Updated by jatinshanbhag Hi Airtel Team,
To make this long running issue simple.
The transaction ID [protected] done on 09/09/2017 shows successful in Airtel but not in Metlife.
Metlife who is copied to this email thread has confirmed that they have not received any amount of Rs 2000 as per transaction id [protected] on 09/09/2017.
The refunded amount of Rs 2000 done on Oct-18th is against similar transaction done on 09/15.
So can you follow up with Metlife and convince them that the transaction was successful and get acknowledgement from them.
Because if I contact Metlife they say they have not received anything and hence they cannot research.
Regards,
Jatin Shanbhag
Jan 16, 2018
Updated by jatinshanbhag I do ask Airtel to update but the only reply I get is something like below.
You've had an update to your case RE: [CASE:1062185] Airtel No XXXX Metlife Policy XXXX (# 1285068) on 01/07/2018 08:57am:
Dipti Trivedi said:
Dear Customer,
Greetings from Airtel Payments Bank!
This is with reference to your email regarding recharge transaction [protected] initiated from Airtel Payments Bank XXXXXXX.
We have noted your complaint with reference number 1285068 and will get back to you with an update by 2 working days.
If you have any other questions, feel free to reach out. We will be glad to help in any way we can!
Thanks for being a part of the Airtel Payments Bank family!
Best Regards,
Dipti Trivedi
Service Specialist
Airtel Payments Bank Limited
Jan 27, 2018
Updated by jatinshanbhag ####Whatever I request Airtel their reply will just be the same answer everytime#####
Hence replied again as shown below
Hi Airtel Team,
The refund of Rs 2000 that you mentioned as done on 18th October is for the one against the Rs 2000 transaction done on 15th September.
1. Airtel money transaction successful. Your account has been debited by rs.2000. Transaction id: [protected] date: 09/sep/2017 11:18. Current a/c balance: rs.0.36. Policy number 20181432 biller - Metlife.
2. Airtel money transaction successful. Your account has been debited by rs.2000. Transaction id: [protected] date: 14/sep/2017 11:03. Current a/c balance: rs.0.36. Policy number 20181432 biller - Metlife.
Metlife says they did not receive any payment for the 1st one while airtel says it is successful. When I asked Metlife to research they started reverting the payments and the payment that was credited back on Oct 18th is against the transaction id [protected] and not against transaction id [protected]
Metlife says they did not receive and hence check with airtel money while airtel says their system says successful and hence check with Metlife.
This blame game is happening from past 2 months and i have lost my Rs 2000 and not getting back from either of these parties.
Since i have used airtel money to do the transaction, i want them to investigate this but they are not doing any investigation.
Am really fed up following up
Regards,
Jatin Shanbhag
From: Do Not Reply [mailto:[protected]@airtel.com]
Sent: Saturday, January 20, 2018 11:25 PM
To: Shanbhag, Jatin
Subject: RE: [CASE:1062185] Airtel No [protected] Metlife Policy 20181432 [CASE:1285068]
========== Please reply above this line ==========
Hi Jatin.[protected]@fmr.com,
Your case RE: [CASE:1062185] Airtel No [protected] Metlife Policy[protected]# 1285068) has been responded on 12/30/2017 10:31pm
Dear Customer, Greetings from Airtel Payments Bank! This is with reference to your email regarding recharge transaction [protected] initiated from Airtel Payments Bank [protected]. We regret the inconvenience caused to you and We would like to apprise that transaction is failed and amount has been successfully reversed in account on[protected] refund transaction id [protected]. If you have any other questions, feel free to reach out we will be glad to help in any way we can! Thanks for being a part of the Airtel Payments Bank family! Best Regards, Vrushika Service Specialist Airtel Payments Bank Limited
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Mar 15, 2018
Updated by jatinshanbhag is this a waste forum where we don't get any replies?
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