Airtel Payments Bank — refund of money, got debited while transaction was unsuccessful

Sir,
I was doing a transaction money got debited, while the transaction was unsuccessful. (Transaction id:[protected] i made an complaint, complaint no.1256115, regarding this on 27th of december. Still the complaint hasn’t been resolved. And the represatives are daily telling that the amount will get refunded, the next day. But nothing is happening. Kindly help me through and i hope i’ll hear from you asap.
Thank you