[Resolved] Airtel — Phone balance

Complainant39211

from Mumbai, Maharashtra

Address:	Kolkata, West Bengal, 700017
Website:	Www. Airtel.com

Hi. I recharged my sorrel with Rs.140 on October 11th at 5.57 PM. I hardly made one or two local calls for a minute. But now airtel claims that my balance is 0. I got a msg claiming that the money was recharged from the shop but For no reason my money was cut. I already have data paid for separately so I know that wasn't an issue. Suddenly in 1 day they cut all my money. A day before that I was in an emergency situation and I took an advanced talk time of Rs.10 and airtel said they would cut Rs.12 but instead they took my whole money. I have tried calling their customer care but it was useless. I think it was very unfair of them and they should refund me. There is no way I spent 140 Rs because the calls I made were one or two minutes locally but now they are telling I have 0 balance.

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Oct 16, 2016

Complaint marked as Resolved

I would like to thank consumer forum for their efforts. My money has been refunded by Airtel. It was confirmed via a call and email. I appreciate the gesture.

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 14 October 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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