[Resolved]  Airtel — Poor 4G speed

Address:600125

Its utter disappointment, that even after complaining to customer care about poor speed of Airtel 4G, there is no sign of resolving the issue.
The internet speed in 4G NEVER crosses the 2kbps mark.
It simply fails to open a webpage in the browser or even Google play.

The speed of Airtel 4G don't even match 3G of other carriers.
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Feb 3, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2016
Airtel Customer Care's response
Dear Supriya,

This is with reference to your post dated 24 February 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Comments

Dear Supriya,

This is with reference to your post dated 24 February 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I have sent the details to airtel.[protected]@airtel.com as per your request. Please try to resolve the issue rather than beating around the bush...
Dear Supriya,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I have sent mail to Nodal officer as per the requirement. In past I have written several mails to airtel presence as been told, but the issue is not even attended.
I have also raised concerns in airtel/leap webpage and called customer service for resolution, but they only say our concerned team will look into the issue.
Apart from these dummy promises, nothing has changed so far...
Kindly work on resolving the issue, or at least let me know what is the reason for this issue and the status...

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