Airtel — Poor quality of service and harassment

rahulpwnsall

from New Delhi, Delhi

Address:	Ghaziabad, Uttar Pradesh
Website:	airtel.in

My broadband is not working for past 10 days and even after continous calls to your representative, the issue has not been resolved. The representative is even wasting my time. He tells me to stay at home for a visit but does not come. This is pathetic service quality. Please do something about it as it as costed me a lot of money and leaves from office. Today also, he told me that he will visit by 9. I am still waiting for him. He does not pick up the phone most of the times. He is saying he will come by 11. Today also, I will get a half day because of him. If my complaint is not resolved by 11 today and proper compensation not paid for all this harassment and my time that is being wasted, I will terminate my services will airtel. The phone number of your representative is [protected].

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Rahul,

This is with reference to your post dated 17 Sep 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Rahul,

This is with reference to your post dated 17 Sep 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

rahulpwnsall

from New Delhi, Delhi

Issue has not been resolved. I terminated the connection. Then your retention team convinced me to continue with the connection. They said that the same will be reactivated within a day. It has been a week and the same has not been reactivated. I have taken off from work today also and waiting for their call. My landline number was[protected].
If today, the connection is not reactivated, I will file a formal complaint in the consumer court. Needless to say, I will get another connection and never recommend airtel to anybody and also transfer my phone, tv and 4g connections from airtel to other vendors.

rahulpwnsall

from New Delhi, Delhi

Issue has sill not been resolved and Airtel keeps providing false information like my address in not valid, there is internal wiring issue and keep closing the complaints.