Airtel — Post paid to prepaid (customer care/airtel shops not responding properly).

Address:	600059
Website:	airtel.in

I have converted my post paid mobile number ([protected] ) to prepaid. Before closing my connection, i called the airtel customer care, they informed me "not to pay a penny".

But when i reached airtel shop, i was asked to pay 275+20, when said. The customer care informed me not to pay anything, but they said " we dont bother about customer care, you have to pay to close connection". When i paid the amount. "i asked them should i pay anything after this?".
They replied you dont have to pay anything. I closed the connection by paying amount asked by them.

But later airtel customer care was calling to my alternate number which is not used by me.(Still my number is alive). To pay another rs. 810.

When i come to know about this. I called to customer care and reached a customer care . I was informed this amount will be waived off from our side. You dont have worry.

But now i am continuously getting calls to the alternate number which is not used by me.


I am completely disappointed with airtel post paid customer care


They dont have relationship between their own airtel shops and airtel customer care.