[Resolved] Airtel — Postpaid bill charges

niraj009

Address:	New Delhi, Delhi, 110059
Website:	www.airtel.in

Hi my name is niranjan kumar sharma. I have taken a bill plan of rs 149 but without any intimation through email or message they change my bill plan to 149 to 199 and then 225 in 26 april 2016. I am changed this plan 225 to 149 in 29 may 2016 when i got the bill amount april cycle. I am mainly use std calls and lot of charged done in my bill cycle unusualy. Every month i got bill of 230, 220, 240 only but this time i got 364.15 rs bill it was too much. For may month cycle my unbilled amount for 5 days is 64 rs which i have to pay in may bill cycle. The unbilled amount i have received for plan 225. I have changed bill plan on 29 may. So then my unbilled amount of 64 should be waived off by may bill cycle. And for april month bill cycle there should be waived off some amount bcoz the bill is too high.

Please help me in this issue.
Airtel emailed id - [protected]@in. Airtel.com

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 31, 2016

Airtel Customer Care's response Dear Mr. Sharma,

This is with reference to your post dated 31 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support

Jun 16, 2016

Airtel Customer Care's response Dear Mr. Sharma,

This is with reference to your post dated 31 May 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd