Airtel — postpaid connection blocking imei of stolen phone

Address:

Bangalore, Karnataka, 560012

Hi,

I lost my mobile three days ago., I have repeatedly called customer care of Airtel to ask to block the IMEI number of the phone I lost with Airtel postpaid sim. They lie and say that they are not able to do this when by law they are suppose to. Infact every operator in every country does this. Why do Indian companies have to be so unprofessjonal and bad at service when it matters the most?

I have already filed an FIR and the police told me to contact the network operator. Airtel is refusing to provide me this service.