[Resolved] Airtel — Postpaid Number: [protected]

AarushiM

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110085

My SIM stopped showing signals on 31st of May, 2017 and I was informed my sim has got damaged just like that. I asked for a duplicate sim from Airtel store, G- 57, Aggarwal Centre Plaza, DC Chowk, Sector 9, Sector 9, Rohini, Delhi 110085 on 3rd of June, 2017. My sim has not yet been activated. I called customer care on 4th of June, 2017 and the executive gave me false information that my request has been cancelled. On being asked for request number, she ddnt had the same. Kindly let me know the correct status and I am highly dissatisfied with your service.

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Jul 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2017

Airtel Customer Care's response Dear Aarushi,

This is with reference to your post, dated 5 June 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jun 11, 2017

Airtel Customer Care's response Dear Aarushi,

This is with reference to your post dated 05 June 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Facebook - www.facebook.com/bhartiairtelltd