Airtel — Postpaid number activation delay

Address:

Bangalore, Karnataka

Hi, This is Prasanna. I have taken one Airtel postpaid mobile connection on 23rd January 2014. The number allotted for me is [protected]. I bought this from ITPL Airtel Relationship Centre, Whitefield, Bangalore. The executive told me that the SIM will be activated within 24 hours at any cost. Now today is Monday 27th January 2014. As of now the SIM is not activated. I have mailed twice and contacted the 121 customer care more than 5 times. The reply I received is that the address verification on my connection is not yet done. It is not my fault. I dont know why this much delay in Airtel for address verification for a single Postpaid connection. I thought of taking another postpaid connection from Airtel for my wife. Now I dropped that idea. There is no meaningful reply from Customer care also. All fake commitments that customer care is working for 24 X 7. I sent a mail on Friday 24th January. I have not received a reply as of now. Their customer care is not working on Saturday and Sunday. At last I asked them to cancel my connection as it takes too much of time for activation. Atleast for this mail I am not sure the educated Airtel persons will reply or not. I got frustrated too much with the way they treat their customers. One customer care person is saying that address verification will take 7 days. Another person in the next time call is saying that it will take 24 hours. one more person is saying that it will take 72 hours from the time of purchase. There is no uniform reply and finally another person asked me to go and contact the dealer from where I purchased the SIM. This is how the Airtel company is treating their postpaid customers. The number 1 worst customer care experience that I have never had before.