[Resolved] Airtel — Postpaid sim not deactivated in spite of repeated calls made to customer service executives

ManasaReddy

from Bengaluru, Karnataka

Address:	560037
Website:	AIRTEL.COM

Hi,
The airtel number [protected] (Which i owned 6 months back and no more mine) need to be deactivated right now asap.
I asked you guys to do it the minute i left bangalore but you guys didn’t. What kind of response it this?
And in return i get irritating calls every minute from airtel asking me to pay the bill. Why should i do it? Are you a charitable organization so that i have to donate money?
It’s your responsibility to listen to the customer first and do as they say unless it is against your company policy.
I don’t have any outstanding amount to pay on my number. I have cleared everything and then told you guys to deactivate it.
If you didn’t do it, it’s your headache and not mine.
You guys advertise a lot about airtel and its service but when it comes to the real picture, nothing is right. Is everything a show off?
A company like yours has to provide a valuable and unregrettable service at any cost and that’s your job.
I don’t know whether product matters a lot or not but once product is deployed, service is “the” most important thing for a company to progress.
I need this deactivation to be done immediately.
Thanks for your suggestions, but i don’t want to port this number.

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Sep 23, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Aug 17, 2016

Updated by ManasaReddy I raised a request with the customer service executive to deactivate my SIM somewhere 5th-or 6th,
they said the billing date is 10th and it would be deactivated on that day, after which I didn't get any
bill generated message or mail which made me assume that the number is deactivated. After about 4-5 months
of time they keep calling me to pay all the piled up bill, which I don't understand why am I supposed to pay.
Each time I get a call, I ask them to track my request, they would
promise to get back and never would. Now very recently I get a call saying a notice would be sent.
Its the inefficient customer service by airtel that led to all these.
If I were Informed about not deactivating it earlier, I would have taken appropriate step and made it deactivated.

Aug 23, 2016

Updated by ManasaReddy Its been long that I raised a complaint and I don't see anyone responding to it. Meanwhile in past 3 days I got 2 calls from AIRTEL asking me to port my existing number to AIRTEL, when I told them the Complaint ID and about the worst Airtel customer service I have ever seen till date, and also asked them to raise a complaint they would either say yes we will do or cut the call abruptly. You disturb us with your nonsense calls, and when we ask you to solve anything you don't even bother and cut the call, what worst service is this. I need a solution to this ASAP.

Verified Support

Aug 23, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 17 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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