Complaint register no. [protected]
Customer relationship no.[protected]
Last bill no. Bm2133i[protected]
I had been loyal customer of airtel for the last 15+ years using the same number. Recently, on 06th april, 2020, i had lost my mobile, along with my sim.
I had called up airtel customer care to block the sim, which they did and asked them to advise me on getting a new sim to be activated with the existing number. Which they had categorically confirmed that could be done unless i visit the airtel store. Due to lockdown situation, the airtel stores are not functioning now. However, from a local retail store, i had got a blank sim, which i again requested the customer care to activate to my existing (Lost) postpaid number. Again, they said, i will not be able to do unless i visit the airtel store.in a situation, where the lockdown will continue for another 2 weeks, i will not be able to visit the airtel store. Despite making requests several times, i was not given an ideal resolution as this situation demands an “out of the way” solution, which clearly, they are not interested in making. The impact of this is that i will not be able to continue my official work and will threaten my professional life.
Currently, as a loyal customer, i feel let down and is on the verge of discarding this number.
I feel the sound of optimism which the customer care resources are exhibiting is just to pass on the negative news sweetly. They should be willing to make resolutions and in case unable to make should at least pass on to the appropriate authorities to help them in taking a decision. Was this information helpful? | 
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