[Resolved] Airtel — Postpaid to prepaid dongle : not activated yet

Frustrated with Airtel

from Delhi, Delhi

Address:	Bangalore, Karnataka, 560100
Website:	www.airtel.in/airtelpresence

To convert my 4g wifi-hotspot postpaid to prepaid, i spent half a day and filled request, submitted id proofs and photo (For photo, i dont know why the bloody is required, i searched for photo shop 1 hour again with my little boy) and got receipt. He told to call 59059 for activation once my friend (Reference) received confirmation call. He should have verified my alternate number properly.

I could not activate my dongle, as airtel showroom guy entered his no.[protected] as my alternate no, though i filled the form with my proper alternate no. I already escalated 3 times.3 times same reply that i should go to showroom to change my alternate number. I cant go to showroom again with kids.

They dont care though i explained everything and warned them i could file a case.

Airtel showroom: bangalore electronic city konappa agrahara
They are just making people to suffer when people degrades the plan.

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Sep 17, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 12 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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