[Resolved] Airtel — Prepaid account balance geting deducted without any use by me

rakmohanty

Address:

Bangalore, Karnataka, 560066

I noticed couple of issues in balance deduction from my prepaid mobile. No : [protected] 1) last month i noticed around 35Rupees deducted without any usage by me.( no outgoing call, no messge sent and i dont have data plan as well) 2) this month i observed so many varying deduction of teriff for local calls. there is no such fix deduction. Same number call dialing 2different time deducting from 65-1rupees for local call across bangalore. sometimes i saw it is around 1ruppes. Do you have any rule/plan details or you are just exploiting the customer? 3)today i observed Rs.5 deducted by some love message, which i never expected/activated for. I want please take this issue seriously and repay all these deductible amount to my account again ASAP.

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Aug 9, 2021

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Mohanty,

This is with reference to your post dated 19 November 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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