Airtel Prepaid — by mistake twice paid and recharge made twice for the same mobile number

Address:

603002

My wife is using prepaid number [protected] and recharge made on 22.11.2017 with rs448, (Transaction id[protected]. With out knowing this recharge she also made recharge again on the same day for the same amount rs448 (Transaction id[protected]. When i checked with retailer shop (Phone no [protected]) they said eventhough it is paid twice for recharge for the same phone number it is valid only for the period specified for the plan and it can't be carried over for next cycle. Now i request please check and confirm the second payment can be carried over for next cycle (Or) not. Please confirm immediately to take a decision to changeover to other telecom (Or) to stick to airtel.