Airtel — Prepaid data and call services

Address:

Muzaffarpur, Bihar, 842001

On the 10th of October I had around 9GB of 3G data. I had recharged 1GB and the rest was carried forward from previous month. On the 23rd of October I had topped up my talk time with a 100 RS. recharge and the balance was around RS. 100. I have been using 3G and last, when I checked yesterday, I had around 3.5GB data left and around RS. 100 talk time. Today I have no 3G and nil talk time. I was surprised that I had consumed so much of data and talk time in a few hours. I called up customer care and they informed me that I had used all of my 3G and the extra usage was deducted from my talk time balance. It did not make sense because when I called up customer care I still had around 30 MB data left so there was no question that I had consumed extra data which required deduction from my talk time balance. As soon as my 30 MB was consumed I took advance 3G of 80MB for RS. 24 to be deducted later. I am wondering why Airtel did not intimate me about my low 3G balance and that future usage will be deducted from my talk time balance, if this was the case, which is not. Even if I assume that I had consumed all of my 3G there was no reason to deduct my talk time balance as I still had 30 MB left when I spoke to the customer service. If I still had 30 MB left how could I have exceeded my 3G limit. My Airtel number is [protected] and my circle is Bihar and Jharkhand.