Airtel — prepaid mobile number: [protected]

Address:	560022
Website:	www.airtel.in

Madam/sir,

I wish to submit a complaint against airtel for unauthorised disruption of service on my no. [protected].

I have submitted a request for the conversion of my no. [protected] from postpaid to prepaid on 08/10/2017 at the airtel store in mantri square mall, bengaluru. On clearing all the unbilled amount, they deactivated my postpaid sim on 09/10/2017 itself. But they didn't activate my prepaid sim. Hence i was not in a posttion to make/receive any calls or sms. I missed many important official/personal calls. I was not able to do any online banking transactions. To sum up i really suffered a lot.

I raised many complaints through the customer/ care, but was of no use. Even i escalated the complaint to their appellate authority. Still no resolution happened. Then i registered a complaint with national consumer helpline portal (Ref : 464140). After that i got my sim activated, after 4 days and incoming service got restored. But still my outgoing call/sms facilities are not working.

The response from appellate authority is of no use and i hope there are not doing enough to get the issue resolved. Now it has been 6 days since the disrupted the service to my number without any reason. Hweversnotingttel store, mantri square mall, bangalore and customer care team lot many times. Still no resolution happened.

To add, when i rang the appellate authority, karnataka mobile number displayed in trai website it's going to hyderabad. When i questioned the executive's reply was to ask trai to put the correct number. The landphone number is for fixed landline and postpaid only. I hope airtel's attitude for complaint resolution is clear with this. So i humbly request for your kind intervention to ensure the resolution of my complaint.