[Resolved]  Airtel — Prepaid not credited twice - 560 inr pending

Apr 25, 2017

Updated by Ravi Channavajhala It's a whole day since the response from airtel team. Typical of their style, no followup, let alone resolution to my issue. Totally frustrated.

May 02, 2017

Updated by Ravi Channavajhala What details? Nothing has been credited to my Airtel account nor a refund has been processed. What games are you playing? This is a public forum and people can rip you to shreds if you try to answer as if you have responded but in reality you didn't. Where does this deception end? Either you credit my 560 INR or refund it. I will be exploring number portability to other carriers in mean time.

May 02, 2017

Updated by Ravi Channavajhala If you think you provided the resolution, share it boldly on this public forum. I dare you.

May 04, 2017

Updated by Ravi Channavajhala Even today my balance shows 0.39 Paise. I can't send SMS or anything, although I can still make calls I don't see how much is deducted and what's my pending balance. WTH is this? Is this a service? Why is it taking more than 2 weeks resolve a simple problem. I paid 560 INR and I need to see my balance when I send the USSD code *121#.

May 05, 2017

Updated by Ravi Channavajhala Pathetic, shameless and devoid of any conscience that's how I describe Airtel. What an effed up company.

May 09, 2017

Updated by Ravi Channavajhala 25 days and counting without any resolution. But wait things just get only lousier with Airtel. I received a call from Mr. Manoj Kumar 2 days ago asking me to submit my entire bank statement from April 14th till the current day so he can ensure that no credit has been issued. Two things to note here, Airtel wants to violate my privacy by peeking into my bank account so they can make sure they haven't issue a credit, what the heck is that? Secondly, rather than inquiring internally to see if customer has got his money refunded or not, they pushed the onus of proof entirely on customer. Anyone heard this before? I have to prove I didn't receive any refund so they can issue refund. What an asinine company. Is it any wonder that Airtel is sinking faster than a Titanic? The moral of the story is a toothless TRAI has no control on the rogue companies like Airtel who are at will to mess around with customers. God help this nation and its keepers.

May 19, 2017

Updated by Ravi Channavajhala Thought I post an update. The shameless organization called airtel hasn't resolved this still. They kept my 560 INR and and just jerking me around still.