Airtel — Prepaid Recharge not reflecting for my number [protected]

I did a recharge of 199 Rs on my Airtel prepaid number [protected] from PayZapp application on 19th November 2020, 6.15 pm.
Amount has been deducted from my account and the bank too confirmed that the transaction was successful at their end but the recharge is not reflecting in my account. I again had to do a recharge of 100 rs.
But what about the 199 recharge ? Look into it on a priority basis.
I also tried sending you an email at [protected]@in.airtel.com with the transaction snapshot but no response from you guys.
Either process my recharge or give me my money back.