Airtel — Prepaid Recharge Rs.2999/- failed @airtel - UPI payment done on[protected].

I have done this transaction of 2, 999/- for my mobile recharge of Airtel no. [protected] on 2nd Feb 2022. The transaction was successful from the HDFC Bank to Airtel BHIM UPI and the amount got deducted from my account but the recharge failed. I was supposed to get the refund within 7 to 10days but it has been more than a 1 month and I am yet to receive my refund amount. I tried everything, contacting almost all the points of contact of Airtel and HDFC bank but all I get is the blame transfers on other entities. From the Airtel side I am told that money is with HDFC and on the other hand the bank provides info that it has transferred the amount to Airtel. I am fed up with this nuisance from both ends and this blame shifting game. I have waited enough and now I have no longer patience to hold onto this complaint. I have attached all the proofs of the transaction along with the bank statement with this mail. Please find the attached files and help me get this issue resolved.

I request to get this cleared wherever my amount is pending and refund back to my account .

please find the below screenshots and attachments and complain numbers

HDFC Complaint No: HYDC[protected]
AIRTEL Complaint no : SR CONRC3BLR[protected]

Ph No [protected].
Transaction Date:[protected]:30AM.
Transaction ID:[protected]
Transaction [protected]@mairtel

Below Message received next day morning with amount failed

Hi, Payment of Rs. 2999.0 via Upi has failed. Order Id:[protected]. If money has been deducted, it will be refunded to your account within 7-10 days. Please keep the Order ID for future reference.

Below Same time message received to wait 2hrs

Hi, Payment of Rs. 2999.0 via Upi is still being processed. Order Id:[protected]. Please wait for 2 Hrs. for your payment status update. Please keep the Order ID for future reference.