[Resolved]  Airtel — Pri line

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.hiimpact.in

Dear Sir/madam,
We had taken a PRI Line from airtel on 11.04.16 where we made a advance security deposit Rs. 45000. However after 1 month of taking the line (on 28.05.16) due to some customer complaints coming from DND Customers our PRI Line was suspended.
After that our PRI Line was never activated. However the billing on the PRI Line continues unabated.
Our relationship details are as under:

Customer ID- TMPAI-685803/708219
Relationship ID- [protected]

Mr. Manish [protected] came on Thursday i.e. 01.12.16 and wanted that the equipments installed by Airtel in our premises be returned. Though from airtel side there has been no mail regarding the outstanding dues or bills and that we should return the equipment.

Upon being asked about the outstanding bills/refund to be made by Airtel to Hiimpact, the executive said that he can not come time and again to collect the equipemt. Though we requested him to first convince us on the outstandingdues/refund so that we can take a decision regarding returning the equipment, Mr. Manish threatened that in case we do not return the equipment, he would come with more people and forcibly take away the equipment.

This behaviour displayed by Mr. Manish is highly objectionable and in case he repeats the behaviour we would be forced to lodge a complaint with police.

We believe that since the connection was suspended from Airtel side and since we were unable to use PRI line post 1 month, we should not be billed for the same. We further request that all the amounts levied on us post suspension of the account should be waived off.

Request further that till such time this matter is resolved to mutual satisfaction, Mr Manish be advised to stay away from our premises.

Look forward to a quick resolution,

Sanjeev Priyadershi
Hiimpact Consultants
[protected]