Airtel — product not received

Dear airtel,
It completely pains me to write this email to you in complete displeasure that being a very premium client of your services for more than four years and yet i am not all satisfied with your conduct and services rendered towards me,
This mail refers to an online purchase of handset (Galaxy note 8) bought at your online portal (www.airtel.in) with order id[protected] on down payment of rs.9490/- (Nine thousand four hundred and ninety only) through net banking by sbi bank a/c no (Confidential) dated 20.06.2018,
I was promised to have received the order and the handset at my billing address at lucknow, uttar pradesh by 25.06.2018.
It may completely surprise and shock both o[censored]s that i haven't received the order till date nor did i have any hopes of receiving it any time soon,
I have been informed that the package has been duly dispatched and should reach me by 25.06.2018. It was later informed (Not at all communicated earlier) that the package shall only be realised on my biometrics and delivered to me on time.
To a complete shock and surprise for both o[censored]s the delivery has been outsourced to a another company who by its conduct and act is completely irresponsible and non-professional in nature, the delivery person did not even pay a heed to reach me at my residence even once at my place though your portal and sms send on my registered no. Portrays that it was out for delivery on the very day. I received a call from the delivery person via his mobile no. (+91 [protected]) that the package cannot be delivered as their lies a online software malware by which the finger print scanner or the device of biometrics cannot be processed. Henceforth i have to visit their office for the same and collect the handset in person. I was in between a travel where i had to take up a urgent flight to lucknow and reached their office on 28.06.2018, with hopes to take up the package i was asked to wait for several hours and make numerous visits to the office all day long to receive the same, said number of calls were also made to the concerned zonal office heads and person in charge only to realise that same software malware is occurring from three days and hence package cannot be released i offered my self attested adhaar card in lieu of it but with no success and after eight hours of visits and waiting at the office i was asked to leave for it cannot be delivered or handed over to me. I am completely frustrated and saddened with your unruly and rude behaviour which i have received from you and your office employ which at times cannot be even defined in words.
I am left with no other option but to file a registered complaint against you over this and moreover a legal proceedings before the concerned hon'ble consumer forum in this regard for the physical displeasure/ mental trauma and agony i faced all day along and all these days
Its complete harassing someone to make numerous visits to office for receiving own parcel and package only to realise after three days of such mental harassment and trauma that nothing at all cannot be processed.
I hereby wish for an early disposal of the matter at your end and i look forward for your support over this before filing an official complaint and take appropriate legal proceedings and court case against you.

Thanks & regards,
Adv. Aashish singh
Bsl ll. B, ll. M, mbl, m. Phil (Law)
Panel counsel & legal consultant,
High court, lucknow.
Aashish. R. [protected]@gmail.com
http://linkedin.com/in/aashish-singh[protected]