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Though postpaid to prepaid conversion can be done only at Santhome branch. We get calls frequently from airtel enquiring about the branch where we have submitted the documents post which no actions are taken. It is clear that they are waiting for the next bill to be generated.
Its been 16 days from day I have raised request for post paid to prepaid conversion. And 10 days from the day I have raised complaint to airtel customer care. Reference complaint no. : 5986 025 2
Please close this at the earliest without further bill payment as bill is already paid.