Airtel — PROVIDING WRONG INFORMATION ON MOBILE

samaryan91

from Mumbai, Maharashtra

Address:

Kanpur, Uttar Pradesh

Dear Sir, airtel is providig sevice of *121# .on which information related recharge packs appears. From that information i made a recharge of roming pack of 45 rs on 19 feb 15 on my airtel mobile no. [protected] but when the pack is not worked, i called to airtel costumer care, they told me that the information on * 121# service is wrong and you made a recharge related to local min not roming pack. Due to this they continued to charge on incoming calls. And now they are not solving the problem and cutting my balance on incoming calls . Now they are not responding my call .

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Samaryan,

This is with reference to your post dated 21 Feb. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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