Airtel — re-installation of digital tv connection

nipundivit

from Hyderabad, Telangana

Address:

500094

Airtel customer care and technicians are fooling me everyday since last 3 days. On 12th March 2018, I fixed the slot of 6 PM to 7 PM for the services, because they told that they do not work after 7 PM. I took off early from my office, but after speaking with technician more than 5 times, finally he said sorry. He is unable to visit as he got stuck with some other customer. He kept on saying that he will come within 10 minutes etc.

Next day again, I fixed the slot at 6 to 7 PM. But, again after talking several times with technician, this time also he wasted my time. Finally, he said sorry. Now, I cant make it.

Then, I called customer care airtel. Spoke to them for 30 minutes, spent Rs.60 on this call. I was promised in writing that the technician will come to my place at 8 AM sharp on 14th March 2018. But, no call, no service. They are just pathetic.

The, I called airtel customer care on 14th March 2018, at 2 PM. Then they were so rude to talk to me and they kept on saying that we can't provide you any service at 8 AM.

I want to put mental & physical harassment claim of Rs.1 lakh on Airtel due to this problem. Also, I want my service to be done free of cost and 8 AM in the morning or after 9 PM in the night.

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Airtel customer support has been notified about the posted complaint.

Mar 14, 2018

Updated by nipundivit We are working in a private company and we also work some days whole night, or early in the morning or sundays etc. This type of statement is totally unacceptable that their technicians do not work at 8 AM. Everybody in this world should be flexible with the timings, in case of emergencies.

I have a small kid of 5 years old, who is having school holidays. What he should be doing without TV? If your technicians do not listen to seniors, then better to terminate them.