[Resolved] Airtel — Reactivate My Sim | |||||
Dear Sir My sim no is [protected] is a prepaid sim with lifetime validity which am using for years as recently since months am on roaming so was unable to use it i guess last 3months back i used. Today when i inserted it it displays No Sim Available and on calling the same number it says dial a valid number. Hereby request you to reactivate the sim and provide me with the procedure for doing the same as i called to the cutomer care they said not possible. Please look into the matter considering the long standing customer of Airtel. After your positive response i would be able to use 4g services Regards Charan alternate number [protected] Was this information helpful? | |||||
Sep 8, 2016 Complaint marked as Resolved Company first called me personally on my alternate number took details from me then side by side they were updating on this consumer site too on this issue and further they mailed me solution within 2-3 days from [email protected] that I can again get my fresh sim for same number by submitting documents at airtel store. I submitted and they told me that it will get activated within 48hrs. Although it took more than 48hours to get activate approx 4-5days but finally got activated and am happy I got my old number activated back. Thank You Consumer forum For providing this platforma and thank you Airtel and its whole team for reactivating my sim
Regards
Charan Ahuja Airtel customer support has been notified about the posted complaint. Verified Support Sep 01, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 27 August 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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I would like to thank Airtel Team for positive reaponse.
I would like to inform that as advised I have submitted the fresh documents and I have been given fresh SIM for the same number and been told that SIM will be activated within 48 hours but till now the sim has not been activated and its more than 48hours. Ondialing the number it says outside coverage area and on calling Airtel Customer care the representatives are unable to fetch information on the said number as the same is not active. Please advise
Regards
Charan