[Resolved] Airtel — Recharge amount paid-not reflected on mobile balance

kkbasar

from Bengaluru, Karnataka

Address:	713101
Website:	airtel

Recharged my prepaid mobile no [protected] for Rs148 on 30 jan 17 vide txn id[protected]. But your SMS stated the recharge failed. In the transaction history recharge details can be found. However the recharge amount is not reflected in my mobile, in stead in SMS it is stated "Recharge done on 30 jan 17 11.52 Am .MRP Rs 148.00, PF 127.70, S tax Rs 19.30. Talk time:Rs1.00. balance 79.00 TransID[protected]. Benefit: Free Local and STD Airtel to Airtel mobile calls and 50 MB 3G per 4G daata for 28 days. ----". The balance stated in the msg is in respect of a previous recharge. So what about my recharge for Rs148? Plz look into it and ensure the recharge value of Rs148 is shown as the balance iin my mobile.

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Mar 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jan 31, 2017

Updated by kkbasar After i submit my above complaint someone introducing himself as representative of Airtel called me from +[protected] and told the of recharge ie Rs 148 would be refunded to my account and asked for my Debit card details. Was that person a genuine representative of your company? If so, why he asked for the debit card details when i told my recharge purchase was through net banking. i refused to give him details of my debit card as it was irrelevant. Plz let me know if he was fraud or a genuine representative. in case he is a genuine representative, company should change policy so that no representative asks for details of either debit card or bank account. A prompt response is highly solicited.

Verified Support

Feb 07, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 31 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

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