Airtel — recharge benefit/refund not received

Address:

Mysore, Karnataka, 570009

I recharged my phone on MyAirtel on 14 June 2018 for Rs. 448. Including Promotion, I paid Rs. 403 for the same through my PhonePe Wallet. I repeat, on MyAirtel and payment through PhonePe wallet. The payment was a success and have confirmed it with PhonePe but the MyAirtel app showed that it was a failed transaction. It has been almost a month, they've not cared to refund my money. I receive the same email, every single time I mail them. And finally, last week I received a text saying the "Refund has been initiated, check your bank account in 48 hours". I made the payment through PhonePe and not bank! But I've not received in either of it. I've never had to follow up so much. The service has been pathetic. I can't let my money go for no reason. Ref. No. CONRC[protected]. Merchant Order No. (Which I got after going behind PhonePe number of times. Apparently failed transactions don't show up on MyAirtel which is the most stupidest thing.) is #[protected]. I didn't want to post the complaint here, but is my last resort.