Airtel — Recharge done from Phonepe but Plan not activated - N2101011313045649590123

Dear Sir,

I have recharged my father mobile number [protected] on 01.01.2021 13.10 using my Phone Pe app. I paid the airtel recharge plan of Rs.598 using my Axis bank UPI Rs.588 Ref No UPI P2M[protected] and Balance Rs.10 paid by Airtel Bank Ref No.Tnx ID [protected] on the same time. Unfortunately the recharge was not completed. Hence I requested resolution through my Phonepe app on the same day Approximately 3 hours later from the recharge time. Unfortunately the recharge also not completed eventhough I raised ticket through Phonepe app. I called the phoenpe customer care number [protected] on the same day 18.52 and have a conversation with the customer care executive about 17 Minutes 45 seconds. I was not received any favorable reply from the customer care side. My father mobile number validity has expired and he could not able to make outgoing calls and sms. He also not able to receive incoming calls and sms. Because of that He and Me mentally upset and frustrated with this bad service from Phonepe and Airtel. Because of not recharging my father mobile number in a timely manner he has heavy loss in his business. During this New Year festivel he could not able to get incoming and outgoing calls in his mobile he met an heavy loss in his bussiness. So he planned to go to the consumer court for his loss.

Thanks and Regards,
A. Hariharasudhan