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Airtel — Recharge done on airtel thanks app

I did a recharge of 98 rs. From the airtel thanks app, the money was deducted from my account but the recharge was not done. This happened to me one time before too but it was a small recharge so i did not mind but this is stealing. You are just stealing money from your trusted clients, i will change my network as soon as i get my money back
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