Airtel — recharge for roaming but didn't get the benefit

Address:

562125

My number [protected] has been recharged with rs 49 for the roaming benefit same as home tariff. And i didn't get the benefit. When i called at 7:16 am to 198 and spoke to the customer care, the lady was saying that i couldn't get the benefit because that was not applicable for my number. But i have the screen shot of the message whihh says that rs 49 recharge is applicable for my number.