I have done recharge of Rs. 379 (old tariff) on an airtel number of my family member ([protected]) on[protected] through Bajaj finserv app (attached the proof). The number is attached to email id abhijithkumar.[protected]@gmail.com with airtel.
On 25th Nov 2021, I have done another recharge of Rs. 1498 (1 year validity) but the validity of only the later plan has taken effect.
When raised an issue, airtel nodal officer shared the following convoluted clause because of which they cancelled (but haven't refunded my money) the first recharge:
We would like to inform you that, validity will be extended only if you do the recharge with bundle packs like ( old Price point ) Rs. 199/-, Rs. 399/-, Rs. 449/-, Rs. 349/-, Rs. 698/-, Rs. 598/-, Rs. 558/-, Rs. 398/-, Rs. 298/-, (Current and new recharge must be in these recharge plans then only recharge validity will extend).
Please note that, the validity of smart recharge plans ( old Price point ) ex. Rs. 19/-, Rs. 79/- and unlimited plans like Rs. 2498/-, Rs. 2798/-, Rs. 379/-, Rs. 1498/- Rs. 149/- and Rs. 129/- and Rs. 197/- will start from the date of recharge.
What kind of a convoluted rule is this? I expected extension of validity would be the same for all unlimited recharges!
They cancel the recharge, take my money and don't even return it! I would like them to extend the validity for 84 days as per the "cancelled" plan. Thanks.
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