Airtel — recharge not done - [protected]

Address:	Dehradun, Uttarakhand, 248005
Website:	Airtel

I port my idea no to airtel (Prepaid) in uttarakhand.
I recharged my mobile no from my airtel app of rs 248rs dated on 29oct2017, but i didn't get the recharge benefit in which i have to get 3gb data for 28days.
On contacting airtel customer care operator they told no such recharge is done from my airtel app.
I have msgs from airtel dated on 29oct2017 that 248rs recharge is done also one another msg is there in which it is written that u got 3gb data for 28days.
Snap shots (My airtel app and msg) are attached herewith.