Airtel — recharged money not reflecting in digital tv balance

I have recharged 199rs for my airtel digital tv (No - [protected]) and money got debited from my airtel payment bank. But that is not reflecting in my airtel digital tv balance. And even in transactions it is showing as successful. I don't know where my money went. And moreover i cant get a proper help from website i. E, airtel.in. This is not first time i had a problem with airtel. Generally whenever i have dealt with airtel, i always got either a arrogant reply or no reply at all, whether it is airtel prepaid number or digital tv. But back in years airtel used to have a good customer service. Now it's missing.