Airtel — Recharged with RC296, got 3000 A2A minutes instead of 3000 local mobile minutes

Dear Mr. Kumar,

This is with reference to your post dated 1 Sep 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Mr. kumar,

This is with reference to your post dated 01 Sep 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

See Sadhu charan this is problem with you on september 2nd i have sent the following mail to you on airtel.[protected]@airtel.com there is no reply from your side the problem is not resolved, I am waiting for your mail in gmail but you posted here that as there is no response the problem is resolved, it shows how you airtel people are bluffing customers. I have the proof in gmail with me, I have sent you the following message... check this out and check your mail correctly, why you provide the complaint number if you cant check the details with them?

I have recharged my airtel number with RC296 online but as per the data mentioned on Airtel website i have to get 3000 local mobile minutes but instead of this i got 3000 A2A minutes. the proof is as shown in image it clearly mentions customers will get 3000 local mobile minutes, and they have no where mentioned On-net or A2A (Airtel to Airtel). Does airtel faking recharge vouchers to customers? These are my complaint numbers. no response from airtel customer care afterwards. Telecaller given this number : [protected] Online complaint registration number : PR[protected]
This was complaint registered on consumer complaints form as per your request my alternate number is [protected] and airtel account number means, i cant get it if it is my mobile number it is [protected].

Resolve the issue and never say resolved from your side atleast you cant call back and take up the problem, it shows how negligent you airtel people are on customers.. even when i spoke to customer care some representative Anil, They have not given employee id, was not even ready to take complaint, what else do you want I attached the clear image showing the issue from your side, but you are so reluctant at least you cant even gvthe call, no reply to the mail and here posted that the issue is resolved. First of all speak with customers and know whether issue is resolved or not.

call me back at my number you have two numbers mentioned above.

Regards,
Kumar